Paul Brothwood

Paul Brothwood has spent much of his career improving operational performance, environmental management, quality and health and safety. During my time as Chief Operating Officer at T Newman Hire Ltd, I led work that contributed to successful external audits against ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. The audit recorded 35 positive observations and no nonconformities. Paul Brothwood, Operations Manager at National Grid Electricity Distribution, attending Ivy House management training with Concorde in the background. The result remains one of my proudest achievements from my time in construction. It demonstrated what a small organisation could achieve when leadership, employee involvement and disciplined management systems worked together. Building an integrated management system ISO 9001 focuses on quality management, ISO 14001 addresses environmental management and ISO 45001 covers occupational health and safety. These standards have separate requirements, but many manage...

Paul Brothwood has used PRINCE2 throughout a career spanning financial services, public service, construction and utility operations. As an Operations Manager at National Grid Electricity Distribution, Chartered Environmentalist and PRINCE2 Practitioner, I value the discipline it brings to governance, risk, responsibilities and project delivery. Its value depends on applying the method to the needs of each project without creating unnecessary paperwork. Paul Brothwood speaking about project leadership PRINCE2 Project Management Version 7 PRINCE2 has changed considerably since its origins in government information systems. The current PRINCE2 Project Management Version 7 retains its seven principles, practices and processes. It also gives greater attention to people, sustainability, communication, digital information and tailoring. These changes make PRINCE2 more useful across construction, utilities, financial services and other operational settings. Projects still need control, but s...

Paul Brothwood has used ITIL principles throughout a career spanning financial services, construction, utilities and operational leadership. After completing ITIL Foundation and progressing to ITIL 4 Practitioner level, I began to see service management as more than an IT discipline. Its strongest lessons concern value, customer needs, effective workflows and continual improvement. Paul Brothwood explains how ITIL 4 principles support service management and continual improvement beyond traditional IT. A note on ITIL Version 5 Since this article was first written, PeopleCert has begun the phased introduction of ITIL Version 5. PeopleCert states that existing ITIL knowledge and qualifications retain their value, and ITIL 4 remains available during the transition. This article concentrates on ITIL 4 because its principles have shaped my approach to leadership and operational improvement. How ITIL changed Earlier versions of ITIL helped organisations define responsibilities, standardise re...